I KNEW ABOUT CUSTOMER SERVICE WHEN I WAS LITTLE

I remember when I was little and I'm sure you do too, how good it

felt to make others happy. Now I know that helping a customer to

achieve their goal is the secret to good customer service, and it's

the same thing.

I also remember that sometimes when I was being nice, people were still nasty to me, but that was just them. I knew everyone else would be nice.

People were different not wrong

I would ask questions and listen to stories, I learnt a lot by asking and listening.

I knew I should if I said I would

If I ever told fibs, I was sure to get caught out

I would learn new things everyday, and do my chores and play and rest and have fun everyday.

If I changed what I knew was true and fair so that others would like me, they wouldn't stay my friends for very long.

Sharing meant helping and caring and, well ....... just being there.

If I made a mistake it was best to own up and put it right.

It was important to say sorry.

Playing with friends was better than playing alone.

It was better to learn from good people and be like them.

Sometimes it was hot and sometimes cold or wet or dry or windy, things changed and so do people, even me.

My family had rules and they were my rules too, and we all knew what they were.

Now I reflect on the things that were so clear when I was little, and I know that all of those customer service courses have only translated what I already knew into adult terms. I now write the translation myself and so can you, give it a try.

Glen Hoppo

POSITVE EFFECT