"The geese have made an impression on the team! I am sure that there will be some long term benefits for customer service."
Mark Rzemieniuk CITY OF PORT ADELAIDE AND ENFIELD
"Feedback from the students has been very positive and highlights seem to be not only your Knowledge of the topic but your energy and enthusiasm that was also such an important part of their learning."
Ann Gardiner DEPT. OF TECHNICAL & FURTHER EDUCATION
“There are many consultants and many books about that will tell you 'what' leadership is and what a great business looks like. But Glen teaches the 'how', in a way that creates those revelationary moments that make a lasting impact to the way you see yourself, your potential and the opportunies in the world around you. The techniques he teaches are easy to understand and transfer from the classroom to the workplace, and they get absolutely incredible results. Glen was brought into KBR to run an office wide program to develop 'World Class Teams'. He produced results that far exceeded everyone's expectations and has left a very noticable lasting 'positive effect' on the whole team.” October 25, 2009
Top qualities: Great Results, Personable, Expert
Deborah Chalk, Sales Coordinator - Oil & Gas, Europe/Eurasia
"What can I say! Even in a reduced space of time you still inspire, facinate and feed the curiosity....."
Helen Wearing-Smith KELLY SERVICES
"Congress was a great success and your contribution ensured this.
Janet Bonython AUSTRALIAN SOCIETY OF CERTIFIED PRACTICING ACCOUNTANTS SA
" Participants thought the interaction you encouraged provided an opportunity to learn as well as trial new concepts that can be taken back to the work place. Your knowledge and passion were reasons given for the positive outcomes.
Keith Healey AUSTRALIAN TILE COUNCIL SA
"The workshop was very successful with all delegates indicating that the information was what they were looking for and that good ideas came from it."
Lynn Ibbotson SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS
"Your contibution was most valuable...... I am sure we can make use of some of your experiences ..."
DEPARTMENT OF TREASURY AND FINANCE
"Your presentation was valued and ensured the day was highly successful and of great benefit to all who attended."
Liz Gourlay INSTITUTE OF MUNICIPAL MANAGEMENT SA
"Glen was a very inspiring and entertaining speaker. His topic was very relevant to modern business practice. He had a very 'light touch' and presented some excellent ideas and philosophies." Conference Survey feedback
"Your passion and enthusiasm is absolutley infectious.
Helen Wearing-Smith KELLY SERVICES
"Feedback from the participants on the day was excellent with an overwhelming appreciation of the opportunity to attend a seminar with industry leaders."
Fiona Bilney AUSTRALIAN CUSTOMER SERVICE ASSOCIATION SA
All participants were extremely positive in their feedback and rated the presentation very highly. Your professional yet relaxed approach and the blend of theory with anecdotal examples and practical applications ensured an excellent and worhtwhile session."
Helen Neville AUSTRALIAN SOCIETY OF CERTIFIED PRACTICING ACOUNTANTS
> Very inspirational.
> Very positive and motivational message.
> Interesting substance, entertaining delivery.
> Delivered with enthusiasm.
> Your enthusiasm is catching.
Jacinta Hibbert INTERNATIONAL QUALITY & PRODUCTIVITY CENTRE
" Your achievement enhances the Local Government industry as a whole, and gives credibility to all Councils' efforts to improve customer service."
Mark McShane CITY OF PORT ADELAIDE ENFIELD
" We feel that we are now better informed of how a Customer Centre should operate and agree on the quality of services it chould provide."
Lisa McCulloch STATE LIBRARY OF SOUTH AUSTRALIA
Sample of feedback from Reward and Recognition public seminar
"Very relevant for all organisations, stimulating ideas with a different approach, highly motivating. Please send me future seminar flyers."
"Very informative and presented in a very positive way. Opened my thinking process to reassess Reward and Recognition."
"Extremely relevant to our organisation, will use in my office especially as part of performance management. Exceeded my expectations."
"We are currently in the process of establishing a reward and recognition program within our organisation and as such this seminar was very timely and has provided me with lots of great ideas. I am now much more focused and feel better equipped to effectively contribute to group discussions and implement this great initiative."
"Very clearly explained with relevant examples of putting the theories into practice. A good thought provoker."
“Glen is very passionate about customer service, and it is very clear that his worldwide experience has given him unique insights into issues facing businesses today.” January 19, 2010
Craig Pickering, Managing Director, 3C's Consulting
“Glen demonstrates a strong sense of experience and insight in educating people in the area of extraordinary customer service principles and practice. His training methodology provides a well-balanced mix of information presentation and group activity/discussion. Importantly, Glen has the ability to 'walk his talk' in applying his customer service principles to his presentations. I would happily recommend Glen to any organisation keen to lift its customer service culture to extraordinary levels.” June 30, 2010
Peter Nicholls, Owner, Work Leisure International
LGA - Personal Assistants Residential Seminar 2009 & 2010
Sample of comments:
- Great motivator, will speak to General Manager about having him come to our Council.
- Glen is always good to hear from.
- Would definitely recommend his presentation to our customer service staff
- Enjoyed Glen last year and again this year. Very entertaining and informative – fabulous
- Excellent and entertaining presentation, thank you. I would have liked to hear from Glen for a lot longer. The time went too quickly.
- Needed more time. He was interesting and had a lot of good information to pass on
- Definitely need him to address our teams at work – motivating – loved his enthusiasm
- Excellent, best for the day – we want to use him at our organisation
- Delivered with humour (valuable as an afternoon speaker!!) very relevant information – would like to hear more from him
