We all knew more about dealing with people when we were children, let's look back.
Creating a positive customer experience on the phone.
Customer service staff already know what the customer thinks, how can the organisation benefit from this knowledge.
Recruit the right people and then keep them motivated
Sometimes your body language overrules your words.
What does it mean to be a customer service leader.
Decisions are a tool of management, why don't we use them?
Understand your corporate culture because it can limit your success.
How do you encourage innovation in your work place?
Tips to dealing with difficult customers. It's not your fault, or is it?
To manage complaints well you need a process
Who are your customers, what is important to them
Understand key features of a strong team, identify behaviour gaps, implement changes at work, and learn from the geese.
Deliver customer service that creates advocates
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Your questions and comments, and other topics you would like us to provide.
POSITIVE EFFECT

I
  n a corporate world facing constant efficiency drives and increasing work loads, developing your employees is still, and will always
  be, the best competitive advantage your business can have. Time is short and demands on key employees are high, so how can you support your key people with training? The answer is:

TUCKER BOX Training

Tucker Box training is a new addition to the Positive Effect  'People Series' seminars/workshops and aims to provide short, meaningful training sessions to support organisations facing time pressures in the modern corporate world.

Tucker Box sesssions provide interactive training across a wide range of skills and associated knowledge in stand alone 90 minute sessions that can be run over lunch, extended morning and afternoon tea or one hour breakfast gatherings. This training will not replace accredited and assessed management courses, but it will encourage the practical implementation of this formal learning and ensure there is a return on your training investment. The sessions will also provide awareness, skill up-dates and an opportunity for repetition which is critical in people management roles, in particular managing customer service teams.

With Tucker Box training you can group the sessions that you need and build them into a full day, half day or single sessions weekly or monthly. The sessions will be adapted to reflect your organisation and industry whether it is private or public.

To discuss the benefits and availability of Tucker Box training complete the contact form below, and indicate other topics that interest you.

Hold the cursor over the topic for a brief description of the session.
All employees should know why customer service is important, they should feel the reason.
Organisational success relies on good workplace relations and understanding
All employees should be learning constantly and helping to grow the business
There are key attributes of good leaders that are often overlooked, preventing the organisation from reaching its full potential.
The importance of personal development to organisational and individual success.
Create awareness across the whole organisation of the importance and dangers of workplace harassment and bullying
We all have the same amount of time available, it's our behaviours we need to address.
Recruiting the right people
Why bother with customer service
Who is your customer
Creating customer advocacy
When we were little
Managing customer complaints
Dealing with difficult customers
Measuring customer service
Team success factors
Non-verbal communication
Leading for customer service
Decision making
Corporate culture
Innovative culture
Telephone techniques
Who is packing our parachutes
The importance of a learning environment
The secrets of leadership
Harrassment and Bullying
Time management
Professional development