We all knew more about dealing with people when we were children, let's look back.
On the phone you can be sad or happy, even tall or short, but you can't be dishonest
You can't improve it if you don't measure it.
Recruit the right people and then keep them motivated
Sometimes your body language overrules your words.
What does it mean to be a customer service leader.
Decisions are a tool of management, why don't we use them?
Corporate culture can limit your customer service
How do you encourage innovation in your work place?
Tips to dealing with difficult customers. It's not your fault, or is it?
To manage complaints well you need a process
Who are your customer, what is important to them
Understand key features of a strong team, identify behaviour gaps, implement changes at work
Deliver customer service that creates advocates
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POSITIVE EFFECT

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  n a corporate world facing constant efficiency drives and increasing work loads, customer service is still, and will always
  be, the best competitive advantage your business can have. Time is short and demands on key employees are high. How can you support your key people with customer service training? The answer is:

TUCKER BOX Training

Tucker Box training is a new addition to the 'People Series' seminars and aims to provide short, meaningful training sessions to support organisations facing time pressures in the modern corporate world.

Tucker Box training covers a wide range of customer service skills and associated knowledge in stand alone 50 minute sessions that can be run over lunch, extended morning and afternoon tea or one hour breakfast gatherings. This training will not replace accredited and assessed management courses, but it will provide awareness, skill up-dates and an opportunity for repetition which is critical in people management roles, in particular managing customer service teams.

With Tucker Box training you can group the sessions that you need and build them into a full day, half day or single session weekly or monthly. The sessions can be adapted to reflect your organisation and industry whether it is private of public.

To discuss the benefits and availability of Tucker Box training complete the contact form below and suggest other topics, and indicate the sessions that interest you from those listed. Hold the cursor over the topic for a brief description of the session.
All employees should know why customer service is important, they should feel the reason.
Our people
Why  bother
Who is your customer
Creating customer advocacy
When I was little
Managing customer complaints
Dealing with difficult customers
Measuring customer service
Team success factors
Non-verbal communication
Leading for customer service
Decision making
Corporate culture
Innovative culture
Telephone techniques